Business Disability Forum’s big day out – film festival winners

By Ebunola Adenipekun

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After months of planning, the day of our Technology Taskforce film festival finally arrived and it was truly an amazing event! (Even if we do say so ourselves!)

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Generously hosted by KPMG at their Canary Wharf offices and sponsored by Enterprise Rent-A-Car, the event saw the outcome of the previously set 72 hour film challenge to university students who were asked: “Business, technology, disability: how does technology showcase disabled talent?”. The challenge called on students from across the country to create a film that embodied the brief. Prizes were donated by Barclays, Microlink, Microsoft, Santander – and KPMG who gave a top of the range laptop!

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As well as showcasing great film, we also wanted the event to provoke thoughts about the next generation of disabled people and as they prepare to enter the world of work with a fresh set of ideas, perspectives and expectations, are we as employers ready to harness this new pool of talent, or will existing barriers mean that we miss the opportunity?

Our winners!

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In third place was ‘The Wheelchair Man’, by Trine Hagan, Gavin Roberts and Joey Thompson from the University of Creative Arts. It told the story of student Joey who has  adjusted to life with a disability while at university both by getting used to assistive technology and with the support of others through online spaces such as YouTube. They won 2 Amazon Echo dots and an Amazon Firestick TV.

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The runner up was ‘Why I Make My Life So Hard’ by Oliver Lam-Watson of Kingston University, which came from a question the filmmaker asked himself about carrying heavy and often clunky filming gear around in his determination to be an influential filmmaker. He won Wembley tickets, Amazon Echo dot, as well as a Motorola Moto Smart watch.

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And *drumroll please*…

….first place was given to Wolf pack a talented team of two Wolverhampton University students, William Horsefield and Samuel Ash whose film ‘Big Day’ examined how assistive technology could help someone move into the world of work, through interviews and beyond. The film also explored the creation of an app in which sign language could be converted to text on a phone. An exciting prospect!

Wolf pack, won 1st place receiving an  Amazon Echo, Lenovo X260 Laptop, XBOX One S 1TB and Minecraft games and an Apple TV.

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Jeff A. King, Assistant Vice President, European IT, Enterprise Rent-A-Car said: “We’ve teamed up with the Business Disability Forum’s Technology Taskforce for a unique event. It’s a Film Festival that provides a look at the world through the eyes of young disabled students preparing to go for their first jobs. It goes without saying that workplaces need to understand each new generation of graduates. After all they are the people who will ultimately shape the organisation and ensure it meets the future with fresh ideas and remains relevant. More immediately, this is about getting the best out of every employee in the organisation and utilising the most diverse possible pool of talent.”

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As well as the three talented winners, there were also short films from our hosts KPMG who screened ‘No More Awkwardness’ which highlighted how within their organisation the conversation of disability is normalised.

Our sponsors Enterprise Rent-A-Car screened their film ‘The Blind Hike’ which was a tale of a father and son who use their rented cars to explore the world.


We also screened our own film ‘Inside Nutmeg House’ – taking a look at why we do what we do through a day in the life of a Disability Consultant and a Relationship Manager.

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This film festival had a great turn out from our membership, so a big thank you to all who came along to support and we very much look forward to seeing you next year!

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Making sure that ‘digital-first’ is also ‘accessible-first’

By Lucy Ruck

Delegates at the Accessibility in the Digital Space event

The Accessibility in the Digital Space event on 28 September

There’s no question that the main way that employees and customers alike will deal with most organisations today will be digitally.

But the question remains: what does this mean for accessibility? So this is what we asked at our Accessibility in the Digital Space event which I was lucky enough to lead on Wednesday 28 September.

These events are enormously rewarding in terms of the success stories and good practice we hear about from BDF’s Members and Partners and particularly the sheer passion many of them have for making their websites and IT systems fully accessible.

Indeed what emerged very quickly at Wednesday’s event was the importance of digital accessibility for organisations. Nigel Fletcher of Tesco, who kindly hosted the event, estimated that around 20 per cent of Tesco’s 500,000 employees have a disability.

The event gave us the first glimpse of the Click-Away Pound research which BDF have produced with Freeney Williams and which will show the costs to businesses of users leaving inaccessible websites.

What we know already is stark: that over 70 per cent of disabled people face significant barriers to accessing websites and apps and often give up.

Of course, there are many challenges involved with digital accessibility, not just in terms of working around existing systems but also entrenched ways of thinking. Rick Williams highlighted the need for a change of culture at organisations so that accessibility is approached as a matter of course, rather than being included as an afterthought as often happens at present.

Then there is the sheer scale of the work involved, with Alistair Duggin of the Government Digital Service noting that making the gov.uk site accessible entailed work on some 300,000 pages of web content.

But one of the key points from the discussion was that organisations are rising to the challenge in a big way.

Marianne Matthews and Clare Davidson from Sky highlighted a major shift in the organisation towards embedding accessibility in everything they do. They have built up a massive digital product development team of 650 people to help them do this, tested every digital product with live users and linked accessibility directly in to Sky’s three design principles of ‘brilliantly simple’, ‘beautiful’ and ‘intelligent’.

Meanwhile Will Houston of Enterprise-Rent-A-Car, noted that accessibility for employees is being transformed by allowing employees to personalise the way they work on IT systems. Will also spoke extensively about the tools that the Technology Taskforce has developed, that are really helping him to embed accessibility with their organisation. Signing up to the Accessible Technology Charter and using the Accessibility Maturity Model (AMM), have really helped them to assess where they are and the areas where they need to improve.

So the key theme here is changing the way we think – as we move more and more towards being ‘digital-first’, we should also become ‘accessible-first’.

And it’s great to be part of the discussions that drive that move.

For more information about BDF’s Technology Taskforce please visit www. technologytaskforce.org/

Our HPE Living Progress Challenge journey

By Dean Haynes


Back in January 2016 we were approached with an opportunity that was challenging but too good a chance to miss.

The Hewlett Packard Enterprise, Living Progress Challenge invited the global community to bring forward great ideas that address social issues through digitally-enabled solutions.

The challenge was to answer the question: What software applications and digital services would you create to improve people’s lives?

Lucy Ruck, Technology Taskforce Manager at BDF, presents the Dynamic Accessibility Maturity Model to an audience in Brooklyn, New York.

Lucy Ruck, Technology Taskforce Manager at BDF, presents the Dynamic Accessibility Maturity Model to an audience in Brooklyn, New York.

At Business Disability Forum our remit is to support business to get things right for disabled people. Our Technology Taskforce was established to help businesses make their technologies more accessible for disabled customers, employees and stakeholders. Using their collective knowledge and skills, our Taskforce members developed our Accessibility Maturity Model (AMM), a management tool to help organisations assess and improve their commitment to accessibility.

While the AMM’s static framework was well used by our members and was signposted and leveraged by organisations including Gartner and Forester, the HPE Living Challenge provided us with a potential opportunity to create a dynamic, responsive version of the tool with international appeal. Our commitment was to offer the tool free of charge to any organisation that wanted to improve accessibility for the estimated 1 billion people globally with an impairment or disability.

At the beginning of May we were delighted to hear that we had been selected as one of 20 semi-finalists out of 130 proposals to be awarded design and development support from HPE and crowd sourcing platform Topcoder to build a Minimum Viable Product software prototype of our dynamic AMM.

Over the following three months, we worked closely with the HPE and Topcoder teams in the USA who were also providing free project management, UX/technical architect services alongside their design and prototyping services. Our collective challenge was not only to develop a responsive prototype that met the competition brief, but to also ensure that it met AA level accessibility for disabled users based on WCAG2.0. We were delighted to find out that we had made it through to the final 10 and that we would be pitching to senior leaders within HPE.

Towards the end of July the competition moved into its final phase. As the prototype was finalised, we started to work with an external coach to prepare our pitch for the live ‘Demo Day’ in New York on 3 August.

And so on 3 August, our Technology Taskforce Manager Lucy Ruck and Market Insight & Research Manager, Ashley Teaupa joined the other nine Living Progress Challenge finalists at the New Lab venue in New York to pitch our prototype for a digital solution to accelerate social good.

The audience included a team of judges, innovators, social entrepreneurs and business leaders as well as viewers from across the globe watching the live stream. You can watch a replay of the event here.

We were absolutely inspired to be among the finalists and although we didn’t make it through to the final build stage, we have developed a proof of concept website and made some great connections along the way. It was important for us to demonstrate the benefits of making digital products and services accessible, and this was an excellent arena to do this in.

Our Technology Taskforce Manager, Lucy Ruck said: “Working with Topcoder and HPE has been a great experience for us and we need to make that final push to get the site developed fully and identify further sponsorship. By having a fully dynamic AMM, we can really utilise this amazing tool that the Technology Taskforce has developed and support IT professionals in becoming disability-smart.”

To find out more about the Technology Taskforce and the AMM you can contact Lucy at lucyr@businessdisabilityforum.org.uk.

A chance to celebrate and reflect

By Sir Ian Cheshire

There’s something about summer weather that invites a celebration, so it was just as well that it was a beautiful day for our annual Partner Group Reception at Hampton Court Palace on 20 July.

Our Partner Group Reception is an opportunity to reflect on what has been achieved over the last year, and the incredible work made possible by our Partners in terms of raising awareness, sharing ideas and best practice, and in general keeping the conversation around disability and business going.

Delegates and speakers in the audience at the Partner Group Reception

More than 200 delegates attended the Partner Group Reception

This conversation is at the heart of what we do. Talking about disability in a meaningful way brings about real steps forward for employees and businesses alike.

If we as business leaders avoid talking about disability, we don’t get the best out of our employees or from the wider talent pool. This has real practical implications for the workplace: as our keynote speaker Adam Pearson put it, if the conversation around disability is limited to “We have someone with a disability starting on Monday – we’d better get them a chair”, then the relationship between employee and employer simply will not be a productive one. So why do conversations like this still take place in many businesses?

Often, it’s as simple as a lack of understanding or knowledge – this is why bringing together our Partner Group to share ideas and success stories is so crucial to the work of BDF.

Over 200 delegates from our Partner Group attended the event, bringing with them a wealth of knowledge to share. In particular, there were many stories that broke down pre-conceptions around disability and how it might affect someone at work.

One story that no doubt stuck with many at the event was that of Daniel Pruce, a diplomat with the Foreign and Commonwealth Office. Daniel began experiencing seizures while on a posting in Bangkok a few years ago, and after consulting a doctor found out he had epilepsy. Daniel’s story is an example of how even a life-changing condition need not present obstacles in the workplace. Because his employer was supportive, he felt able to be open about his condition and any adjustments he needed. He could carry on working effectively and using his experience to inform his organisation’s approach to disability. At the same time the FCO were able to retain someone with valuable experience and skills.

This is the kind of success that benefits both employee and employer, and it’s the kind of story we want to hear more of. We know, as Daniel rightly pointed out, that “there is a long road to travel,” even now, which is why it’s so brilliant to see the conversation and exchange of ideas around disability continue when we bring our Partner Group together.

Technical SwapShop – Can technology help our employees with mental health conditions?

By Dean Haynes

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Our latest Technical SwapShop took place on 21 June, hosted by Taskforce member Deloitte. This session focused on mental health, asking the question: “Can technology help our employees with mental health conditions and if so, how?” Chaired once again by BD F Associate Rick Williams, we looked at how new and existing technology could support staff with mental health conditions, along with hearing three alternative viewpoints on mental health in the workplace – from the employee, the organisation and an expert in the field. Outside the auditorium space, we also had a range of exhibitors, including BDF members iansyst, Microlink and Posturite, showing their products that could assist anyone with their productivity.

Proceedings got underway with a brief introduction from Will Smith, Deloitte’s Talent Partner for Audit, where he announced the upcoming relaunch of Deloitte’s own diversity network Workability that aims to promote education, recruitment and retention of disabled staff throughout the business.

Next to take the stage was Jacqui Crane, who spoke of her own experience with mental health issues, and the coping mechanisms and technology she uses to maintain her wellbeing. After living with depression for the last 7 years, something as simple as a notebook (in a particularly fetching shade of pink) with a to-do list consistently helps Jacqui with the day-to-day. On the more technological side, Jacqui told delegates of three apps she also uses to “gamify” her mental health. Moodscope allows users to track their mood, quantifying it to measure the ups and downs at any given time. Habitica provides the user with a cartoon avatar that gains points and abilities as you tick off daily tasks and habits. Lastly, her Fitbit activity tracker lets Jacqui monitor how much she’s moving about and even tracks her sleep, creating goals through the number of steps you take every day, or the amount of sleep you get every night.

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Our next speaker was Heather Cook, Client Director at Brain in Hand. Heather began by telling the room a surprising stat that 1 in 4 people will suffer from some form of mental health issue at some point in their life, and employers have an obligation to support them. Dubbed “your own personal mental filing cabinet”, Brain in Hand provides users with accessible and personalised support for difficult or potentially stressful situations, letting you create your own suite of solutions to lessen anxiety and get additional support as and when you need it.

John Starling, Partner in Consulting at Deloitte, then spoke to attendees about Deloitte’s own Mental Health Champion Network, of which John is one of over twenty members. While the Network is not filled with experts, each member has their own personal connection to mental health issues, so while they are able to help others access resources and guidance, they are also learning themselves. The activity of the Network is promoted within Deloitte as a means to “[affect] a cultural change supporting a more holistic approach to health and well being”, a tenet that could easily be adopted by other companies.

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Following a brief break where delegates were encouraged to visit the rest of our invited exhibitors, such as Remploy, MatchWare, Notetalker, Skill Boosters and SignVideo, BDF’s Senior Disability Consultant Christopher Watkins gave us an insight into BDF’s mental health e-guidance, designed as a tool to upskill line managers in their interactions with staff with possible mental health issues. Using a statistic from BDF’’s own “State of the Nation” report, where 83% of employers surveyed thought that information about adjustments was easy to find versus only 32% of employees who were very confident of finding this information, the e-guidance comes in three modules covering awareness, having these sensitive and occasionally difficult conversations, and finally making adjustments for colleagues with mental health issues.

Our next speaker was David Banes of David Banes Access, who spoke about the relationship between assistive technology and mental health, and more specifically how technology can simultaneously be a help and a hindrance to people. The “always on” nature of technology and its inherent flexibility has adapted to let people work more effectively, using apps to help us collect our thoughts, proofread our writing and even find our way around but, by the same token, the risk of alienation through technology or even cyberbullying has to be taken into account.

Steve Brownlow of Frabjous Day and Rick Williams of Freeney Williams used our last slot on the agenda to talk about the ongoing findings of the Click-Away Pound survey and BDF’s new Access Pathway service.

The Access Pathway is borne out of the e-Check member benefit, where organisations can receive an expert review of a random sample of websites. Since 2008, over 100 reviews have been carried out, with over 70% revealing accessibility and usability issues. Obviously, these issues can have legal, commercial and PR ramifications so they need to be addressed by organisations. The Click-Away Pound survey has thrown up a number of recurring barriers, such as the use of CAPTCHAs and the incorrect use of colour. The Pathway itself comprises three steps: determining the benchmark of accessibility, planning your pathway to improve accessibility, and finally writing a specification and successfully implementing it. For more information on the Access Pathway, please visit: http://businessdisabilityforum.org.uk/advice-and-publications/access-pathway.

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Technology Taskforce Manager Lucy Ruck then took the stage to round up the day’s proceedings, thanking Deloitte for hosting, our speakers for bringing the seemingly-unconnected subjects of accessible technology and mental health to light, and our exhibitors for bringing their wide-ranging products to our delegates’ attention.

You can catch up with the day’s events by searching for the #TTSwapShop hashtag on Twitter.

David Banes of David Banes Access said: “BDF [Technical] SwapShops are more than an exchange of ideas. Each idea, technology and initiative builds upon those of others, offering the potential to create an approach for an organisation where the sum is greater than the parts. Thought provoking and valuable”.

Paul Smyth, Head of IT Accessibility at Barclays said: “This year’s Technology Swap-shop’s focus on mental health and how technology can both help or hinder was really insightful – with a peppering of personal stories,  practical advice, apps and organisations’ approaches to boost awareness, empathy and understanding. The day was less about taboos and more about tools for an area of assistive tech in its infancy but gaining pace”.

Heather Cook, Director of Client Services at Brain in Hand said: “Brain in Hand [was] delighted to be invited to address the audience at the latest Technical SwapShop. The forum gave us a real opportunity to talk about the benefits that Brain in Hand technology is bringing to hundreds of users who are using our software to move forwards with their lives and achieve improved levels of confidence, self-determination and independence. Mental Health affects one in 4 of us throughout our lives, and with the rapid pace of technology and the way smartphones and apps are being used in everyday life, we genuinely believe that using this new technology to support people with mental health conditions will deliver a paradigm shift in the way that support can be personalised and easily accessed by the user using every day familiar technology”.

Event round-up: Technology Taskforce Film Festival

By Dean Haynes

Monday December 7 saw the fourth annual Technology Taskforce event take place, generously hosted by KPMG at their Canary Wharf offices. This time, forgoing our tried and tested quiz show format, we decided to hold a film festival with a difference, and not forgetting the popcorn! The delegates were each issued with wireless two-channel headsets, which would allow them to hear the films’ original soundtrack, or with added audio description.

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The space at KPMG was transformed into a silent cinema, where attendees had the chance to see a range of films on disability-related perspectives. From short films by disabled filmmakers about their experiences, to thought-provoking videos produced by members of the Taskforce, the evening aimed to challenge assumptions and attitudes, and open eyes to the reality of living with a disability.

The evening got underway with an introduction from Taskforce manager Lucy Ruck, before she handed over to Walter Scott, the Assistant Head of Communications at the Ministry of Defence, who introduced the first film of the evening “My War With Words”. This profiled a number of military staff and their experiences working with a stammer, a non-visible disability that rarely gets the coverage it warrants.

Our next film came from American filmmaker Jenna Kanell, who gave us a video intro to her film “Bumblebees”, about her disabled brother Vance, who compares himself to a bumblebee in that according to the laws of physics it shouldn’t be able to fly. Leena Haque from the BBC was next on stage, describing her own neurodiversity and introducing her film “A Day In The Life”, which used a video game-like point-of-view to show how someone with neurodiversity tackles their day-to-day work life.

Next, our most intriguing film of the evening came from Gallaudet University in Washington DC, with a statement from Dr. Dirksen Bauman. The film revolves around the students and staff at the university, which caters for the deaf and hearing-impaired and itself is totally silent, which did cause some confusion for some, but made full use of the audio description channel!

The fifth and sixth films came from disability charity Scope, covering the fight for disabled rights with the introduction of the Disability Discrimination Act in 1995, and how it has impacted the lives of disabled people and the continuing struggle for equality some 20 years on (including a star turn from our very own Lucy Ruck).

Our final film of the night came from Hilary Lister, a quadriplegic record-breaking yachtswoman. Using a system of straws and “sip-puff” switches, Hilary has sailed single-handed across the English Channel, circumnavigated Great Britain and sailed the 1,500km across the Arabian Sea.


 

You can catch up with the evening’s proceedings by following BDF on Twitter (@disabilitysmart), and feel free to view a selection of the films here:

Jenna Kanell’s “Bumblebees” – http://sproutflix.org/all-films/bumblebees

Gallaudet: The Film – http://disabilitymovies.com/2010/gallaudet-the-film

 

The Technical Swapshop – showcasing the very best in assistive technology

By Dean Haynes

Generously hosted by Barclays at their Canary Wharf HQ, Business Disability Forum’s (BDF) annual Technical Swapshop got underway recently promoting an exceptional array of assistive technology solutions.

Barclays Presentation taking place at Technical Swapshop

Chaired by BDF Associate Rick Williams, attendees were offered the opportunity to hear personal perspectives on the use of assistive technology (AT) and find out about the range of products and services available.

Derek White, Chief Design Officer at Barclays, introduced the event by discussing how AT provides endless benefits for disabled people and non-disabled people also. Using the example of Barclays’ Talking ATM machines, Derek asked if any members of the audience had used this audio function when using a cash point. As several members raised their hand, Derek then asked if anyone in the audience had ever experienced difficulties when using an ATM machine in bright sunlight. As everyone in the room raised their hand, Derek was able to illustrate how AT works to the advantage of everyone.

Moving onto the presentations, Jamie Knight, Senior Accessibility Specialist at the BBC (and his constant plushie companion; Lion) began with a discussion about autism in the workplace. Jamie – who himself has autism, gave his personal insights of coping with autism and also the benefits of using AT.

To reduce sensory distractions in the office, Jamie uses specialised ear defenders. Unlike listening to music through standard headphones, ear defenders allow the wearer to hear a person who is talking directly to them whilst also blocking out unwanted background noise.

Jamie also suggested that having a good level of understanding and flexibility is vital to ensuring an autism friendly workplace. For him, this means often working from home and only having to travel to the office when necessary, ensuring he is not continuously interrupted when working on a project and also having the support available to find an effective work/life balance.

Jamie Knight + Lion give presentation at Technical Swapshop

Next to present was Katherine Innes, Business Development Executive at AI-Media who spoke about live event captioning and Simple Text. As AI Media were providing live captions throughout the Swapshop itself, Katherine was in prime position to talk about the range of advantages the service provides.

Simple Text is a live captioning tool specifically designed to help individuals with autism and Asperger syndrome. Simple Text removes metaphors and figurative language and breaks down complex instructions into simple steps.

To illustrate how Simple Text works, Katherine read aloud a piece of text that used a range of complex metaphors and colloquialisms. However, just seconds later when the live captions appeared on screen, the text had been broken down into clear and direct sentences.

AI Media at the Technical Swapshop

The Swapshop then took a break to spend some time visiting the exhibition stands of AT suppliers, including Microlink that had bought along some alternative AT solutions that might support those with autism.

Following on, the audience was joined by Gareth Ford-Williams, Head of Accessibility, User Experience & Design at the BBC. Gareth – who himself has Attention Deficit Hyperactivity Disorder (ADHD) gave a presentation on the ways in which organisations can create a working environment that reduces difficulties and distractions for employees with ADHD.

Describing his condition as a “continuous sensory overload,” Gareth recommended the use of wireless noise cancelling headphones to remove audio distraction in the workplace. Gareth also suggested that companies should allow their employees to work flexibly, for example working from home, or working remotely. In terms of visual distraction, Gareth suggested that using neutral colours and patterns in the office space, as opposed to bright colours and highly distractive designs also helps to reduce sensory distractions for employees with ADHD.

Lawrence Keltie, Sales Executive at MatchWare presented the company’s mind mapping software MindView. MindView is a tool that can assist people with autism, Asperger Syndrome and dyslexia to effectively organise their workload through the use of diagrams and visual representations.

MindView helps to breakdown complex information into manageable tasks, which, in turn, helps to highlight the most effective way in which tasks can be ordered and approached. For employees with dyslexia, this is particularly beneficial as the disability can cause difficulties in terms of information sequencing.

Matchware present Mindview at the Swapshop

The audience was then joined by Rebecca Morgan, Senior Accessibility Analyst at the Digital Accessibility Centre (DAC). Rebecca spoke about her personal experience of being a wheelchair user and how it has affected the way in which people perceive her. She talked about how she was able to gain her Degree and how she now uses AT in her job working for DAC. She now provides accessibility user testing using Dragon NaturallySpeaking software. She has been able to turn her disability into a real advantage and is able to utilise the AT tools that she uses to help others.

Next up, and presenting one of the most popular products on the AT market, Jonathan Whitmore from Nuance took to the stage to present Dragon NaturallySpeaking. Dragon software removes the need for traditional typing and allows users to operate their computer using just their voice. Using a wireless headset, Jonathan exemplified the software’s sophisticated abilities, operating the computer with just his voice. Not only did he show how much quicker dictation is, compared to even the fastest typists, he also demonstrated how you can open up different software packages and navigate around the computer packages with ease.

Nuance presentation at Technical Taskforce

For individuals with physical disabilities including shorter arms, dexterity impairments, visual impairments, and/or mobility impairments, Dragon technology offers vital assistance and helps to ensure digital inclusion and accessibility.

Cam Nicholl, Director of Sales and Service Development from the Digital Accessibility Centre (DAC) also spoke about building in empathy with developers. The developers within our organisation are the key to embedding accessibility technically. If we can ‘win them over’ and explain to them what a difference it makes to individuals with impairments, then they will build accessibility into their design, as they would do with security requirements. Cam showed us a video of Ziad and the difference that AT has made to him personally http://www.digitalaccessibilitycentre.org/index.php/videos/42-screen-magnification-demo.

Visitors at Technical Swapshop

Finalising the presentations, Kathryn Townsend, Strategic Transformation Leader at Barclays spoke about the excellent work Barclays have been doing regarding disabled customers.

Discussing the use of Beacon Technology – whereby disabled customers can inform the bank of their requirements through an app on their phone, Kathryn also discussed the recent launch of Barclays in-branch SignVideo service.

Barclays’ deaf customers can now enter their local branch and communicate directly with a SignVideo BSL interpreter via an iPad video call. The interpreter then relays the conversation to the Barclays advisor and vice versa to the customer.

This initiative has revolutionised the way Barclays’ deaf BSL customers can carry out their banking and fully supports Barclays aim to be the most accessible and inclusive bank.

The Technical Swapshop will be back in February next year to showcase the latest advances in AT. We look forward to seeing you there!